Restea Systems (“we,” “us,” or “our”) respects your privacy and is committed to protecting it through our compliance with this Privacy Policy (“Policy”).
This Policy describes how we collect, use, store, and disclose information when you visit resteasystems.com (the “Site”) or use our AI voice agent and AI receptionist services (the “Services”). Please read this Policy carefully. By accessing or using the Site or Services, you agree to this Policy. If you do not agree, please do not use the Site or Services.
We may update this Policy from time to time. When we do, we will post the updated version on this page with a revised date. Your continued use of the Site or Services after any update constitutes acceptance of the revised Policy.
1. WHO THIS POLICY APPLIES TO
“You” or “your” refers to any individual or business that visits the Site or uses the Services, including business clients who engage Restea Systems under a Service Agreement (“Clients”) and individuals who interact with the AI Voice Agent on behalf of or as a customer of a Client (“Callers”).
If you are a Caller interacting with an AI Voice Agent deployed by a Restea Systems Client, please note that the Client, not Restea Systems, is responsible for how your information is used in the context of that specific business relationship. Please refer to the Client’s own privacy policy for information about their data practices.
2. INFORMATION WE COLLECT
We collect the following types of information:
From Site Visitors:
- Contact and inquiry information you submit through forms on the Site (e.g., name, email address, phone number, business name);
- Technical information collected automatically, including IP address, browser type, operating system, referring URLs, and pages visited;
- Cookie and tracking data as described in Section 4.
From Clients (in connection with the Services):
- Business information needed to configure and operate the AI Voice Agent (e.g., business name, contact details, service descriptions, scripts, and workflows);
- Account credentials and payment information (processed through third-party payment processors; we do not store full payment card details);
- Communications with our team via email or other channels.
From Callers (through the AI Voice Agent):
- Call recordings and transcripts generated during interactions with the AI Voice Agent;
- Information shared verbally during calls, such as name, contact details, service inquiries, or appointment-related information;
- Metadata associated with calls, such as call duration, timestamp, and caller ID.
3. HOW WE USE INFORMATION
We use the information we collect to:
- Deliver, operate, maintain, and improve the Site and Services;
- Configure, train, and optimize the AI Voice Agent for each Client;
- Respond to inquiries and provide customer support;
- Process payments and manage Client accounts;
- Generate performance reports and analytics for Clients;
- Comply with applicable legal obligations;
- Protect the security and integrity of the Site and Services;
- Communicate with Clients about their accounts, updates, or changes to the Services.
We do not use call recordings or transcripts for any purpose other than delivering and improving the Services for the relevant Client.
4. COOKIES & TRACKING TECHNOLOGIES
We may use cookies and similar tracking technologies on the Site to collect information about your browsing activity, including pages visited, time spent on pages, and traffic sources. This helps us understand how the Site is used and improve user experience.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Site. We do not currently respond to Do Not Track signals.
5. CALL RECORDING & TRANSCRIPTION
As part of the Services, calls handled by the AI Voice Agent may be recorded and transcribed. This is a core feature of the Services used for quality assurance, optimization, and reporting.
Clients are responsible for ensuring that call recording and transcription comply with all applicable laws in their jurisdiction, including obtaining any required consent from Callers. Restea Systems processes call recordings and transcripts on behalf of Clients as a service provider.
We retain call recordings and transcripts for the period specified in the applicable Service Agreement, after which they may be deleted in accordance with our data retention practices unless otherwise required by law.
6. HOW WE SHARE INFORMATION
We do not sell, rent, or trade personal information. We may share information in the following circumstances:
- With third-party service providers who assist us in operating the Site and delivering the Services (e.g., cloud hosting, AI infrastructure providers, payment processors), under confidentiality obligations and only to the extent necessary to provide those services;
- With a Client, in the case of information collected from Callers interacting with that Client’s AI Voice Agent;
- In connection with a merger, acquisition, or sale of substantially all of our assets, in which case we will notify affected users;
- To comply with applicable law, legal process, or government requests;
- To protect the rights, property, or safety of Restea Systems, our Clients, Callers, or others.
We may share aggregated or anonymized data that does not identify any individual without restriction.
7. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect the information we hold against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Clients are responsible for maintaining the security of their account credentials and for notifying us promptly of any suspected unauthorized access.
8. INTERNATIONAL DATA TRANSFERS
The Site is hosted on GitHub Pages, with servers located in the United States. If you access the Site from outside the United States, please be aware that your information may be transferred to and processed in the United States, where data protection laws may differ from those in your country.
If you are located in the European Economic Area (EEA) or another region with data transfer restrictions, your use of the Site constitutes consent to this transfer. Where required by applicable law, we rely on appropriate transfer mechanisms to ensure adequate protection of your data.
9. YOUR RIGHTS & CHOICES
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of your personal information, subject to legal or contractual obligations;
- Object to or restrict certain processing of your information;
- Withdraw consent where processing is based on consent;
- Lodge a complaint with a relevant data protection authority.
To exercise any of these rights, please contact us at help@resteasystems.com . We will respond within a reasonable timeframe and in accordance with applicable law.
10. GDPR - RIGHTS OF EEA USERS
If you are located in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 9 above.
Our legal basis for processing personal information includes: (a) performance of a contract, where processing is necessary to deliver the Services; (b) compliance with a legal obligation; (c) our legitimate interests in operating and improving the Services, where those interests are not overridden by your rights; and (d) your consent, where we have requested it.
For questions about our GDPR compliance or to exercise your rights, please contact us at help@resteasystems.com .
11. CCPA - RIGHTS OF CALIFORNIA RESIDENTS
If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right not to be discriminated against for exercising your rights.
We do not sell personal information. To submit a CCPA request, please contact us at help@resteasystems.com .
12. DATA RETENTION
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or anonymize it in accordance with our retention practices.
Call recordings and transcripts are retained for the period specified in the applicable Client Service Agreement.
13. CHILDREN
The Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from a child under 18, we will take steps to delete it promptly. If you believe we have collected such information, please contact us at help@resteasystems.com .
14. THIRD-PARTY LINKS
The Site may contain links to third-party websites. This Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
15. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: