These Terms and Conditions (“Terms”) govern your access to and use of the website located at resteasystems.com (the “Site”) and the AI voice agent and AI receptionist services provided by Restea Systems (“Company,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing the Site or using the Services, you (“Client”) agree to be bound by these Terms. If you do not agree, do not use the Site or Services.
We reserve the right to update these Terms at any time. We will post the updated version on the Site with a revised date. Your continued use of the Site or Services after the update constitutes acceptance of the revised Terms.
1. SERVICES
Restea Systems provides AI-powered voice agent and AI receptionist services for service businesses, including onboarding, configuration, hosting, maintenance, optimization, and reporting, as further described in the applicable Service Agreement or Order Form entered into between the Parties.
These Terms apply alongside any Service Agreement or Order Form. In the event of a conflict, the Service Agreement or Order Form controls with respect to the specific engagement.
2. CLIENT ACCESS & DATA
Subject to these Terms and the applicable Service Agreement, we grant Client a non-exclusive, non-transferable right to access the Site and use the Services for Client’s internal business purposes during the term of the agreement.
Client retains all right, title, and interest in and to data Client provides to us in connection with the Services (“Client Data”). Client grants Restea Systems a limited, non-exclusive license to use Client Data solely to deliver and improve the Services. All AI knowledge, configurations, models, and improvements derived from providing the Services remain the property of Restea Systems.
3. CALL RECORDING & TRANSCRIPTION
As part of the Services, the AI Voice Agent may record and transcribe phone calls. Client acknowledges and agrees that:
- Call recording and transcription are core features of the Services and are used for quality assurance, agent optimization, and reporting purposes.
- Client is solely responsible for ensuring that all call recording and transcription activities comply with applicable federal and state laws, including the Telephone Consumer Protection Act (TCPA) and any applicable state wiretapping or call recording consent laws.
- Where required by law, Client must obtain appropriate consent from callers before calls are recorded. Restea Systems is not responsible for Client’s failure to obtain required consents.
- Call recordings and transcripts may be retained by Restea Systems for the period described in the applicable Service Agreement, after which they may be deleted in accordance with our data retention practices unless otherwise required by law.
- Restea Systems will not use call recordings or transcripts for any purpose other than delivering and improving the Services, and will not sell or share such data with third parties except as required to provide the Services or as required by law.
4. CLIENT REPRESENTATIONS
By using the Site and Services, Client represents and warrants that:
- All information provided to Restea Systems is true, accurate, current, and complete, and Client will maintain its accuracy.
- Client will use the Site and Services only for lawful purposes and in compliance with these Terms and all applicable laws and regulations.
- Client will not access the Site through automated or non-human means (bots, scripts, scrapers) without prior written consent.
- Client has obtained from its customers and contacts all consents required by the TCPA or other applicable law to allow Restea Systems to contact or interact with those individuals on Client’s behalf through the AI Voice Agent.
- Client’s use of the Services will not violate any applicable law, regulation, or third-party rights.
If Client provides false or inaccurate information, or uses the Services in violation of these Terms, we reserve the right to suspend or terminate Client’s access without notice.
5. INTELLECTUAL PROPERTY
All technology, software, systems, models, configurations, website content, trademarks, service marks, and logos used by Restea Systems in connection with the Site and Services are and remain the exclusive property of Restea Systems or its licensors, protected by applicable intellectual property laws.
Client shall not:
- Copy, modify, or create derivative works based on the Services or Site;
- Reverse engineer, decompile, or attempt to extract source code from any component of the Services;
- Resell, sublicense, or make the Services available to any third party without prior written consent;
- Remove any proprietary notices from the Services or Site.
6. AI LIMITATIONS & NO RESULTS GUARANTEE
Client acknowledges that the Services are powered by artificial intelligence, which is subject to inherent limitations. The AI Voice Agent may not perform perfectly in all situations and may produce outputs that require human review.
Restea Systems does not guarantee any specific business outcomes from use of the Services, including but not limited to leads generated, appointments booked, sales closed, revenue earned, or any other metric. Results vary based on Client’s industry, business model, call volume, and other factors outside our control.
Client is responsible for implementing appropriate human oversight where required, particularly for sensitive or high-stakes interactions.
7. PROHIBITED ACTIVITIES
Client agrees not to use the Site or Services to:
- Violate any applicable law or regulation;
- Harass, abuse, or harm any person;
- Transmit viruses, malware, or other harmful code;
- Interfere with or disrupt the Site or Services;
- Impersonate any person or entity;
- Attempt to gain unauthorized access to any part of the Site or Services;
- Use the Services to compete with or replicate Restea Systems’ business.
8. CONFIDENTIALITY
Each Party may disclose confidential business information to the other in connection with the Services. Each Party agrees to: (a) protect the other’s confidential information with at least the same care it uses for its own; (b) use confidential information only to fulfill its obligations under the applicable agreement; and (c) not disclose confidential information to third parties without prior written consent, except to employees or contractors who need it to perform their duties and are bound by comparable confidentiality obligations.
Confidentiality obligations do not apply to information that is publicly available, independently developed, received from a third party without restriction, or required to be disclosed by law. These obligations survive termination for three (3) years.
9. WARRANTIES & DISCLAIMER
Restea Systems warrants that the Services will be provided in compliance with applicable laws and do not contain malicious code.
EXCEPT AS EXPRESSLY STATED ABOVE, THE SERVICES AND SITE ARE PROVIDED “AS IS.” RESTEA SYSTEMS DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. RESTEA SYSTEMS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR MEET ANY SPECIFIC PERFORMANCE STANDARD.
10. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RESTEA SYSTEMS’ TOTAL LIABILITY TO CLIENT FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY CLIENT TO RESTEA SYSTEMS IN THE SIX (6) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL RESTEA SYSTEMS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOSS OF DATA, OR LOSS OF GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Some jurisdictions do not allow the exclusion or limitation of certain damages. If such laws apply to Client, some of the above limitations may not apply.
11. INDEMNIFICATION
Restea Systems shall indemnify Client against third-party claims that the Services, as provided in accordance with these Terms, infringe a third party’s intellectual property rights, provided Client promptly notifies us in writing, cooperates with our defense, and grants us sole authority to control the defense and any settlement.
Client shall indemnify and hold harmless Restea Systems from and against any claims, losses, and expenses (including reasonable legal fees) arising from: (1) Client’s use or misuse of the Site or Services; (2) Client’s breach of these Terms; (3) Client’s failure to obtain required consents for call recording or data processing; or (4) Client’s violation of any applicable law or third-party rights.
12. PRIVACY
Our collection and use of personal information in connection with the Site and Services is described in our Privacy Policy, available at resteasystems.com/privacy. By using the Site or Services, Client agrees to our Privacy Policy, which is incorporated into these Terms by reference.
The Site is hosted on GitHub Pages, with servers located in the United States. If Client accesses the Site from outside the United States, Client consents to the transfer and processing of data in the United States in accordance with our Privacy Policy.
13. TERMINATION
Either Party may terminate the Services in accordance with the terms of the applicable Service Agreement. We reserve the right to suspend or terminate Client’s access to the Site at any time, with or without notice, for breach of these Terms or for any other reason at our sole discretion.
Upon termination, Client’s access to the Site and Services will be discontinued, and all outstanding fees remain due. Sections 5, 6, 8, 9, 10, 11, 12, and 14 survive termination.
14. GOVERNING LAW & DISPUTE RESOLUTION
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles.
In the event of a dispute, the Parties agree to first attempt informal resolution through good-faith negotiation for at least thirty (30) days following written notice. If unresolved, disputes shall be settled by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, with proceedings conducted remotely or at a location mutually agreed upon by the Parties. The arbitrator may award costs and fees to the prevailing Party.
The following are excluded from arbitration and may be brought before a court of competent jurisdiction: (a) claims to enforce intellectual property rights; (b) claims involving theft, piracy, or unauthorized access; (c) claims for injunctive relief.
No claim may be brought more than one (1) year after the cause of action arose.
15. GENERAL
These Terms, together with the applicable Service Agreement and Privacy Policy, constitute the entire agreement between the Parties regarding the subject matter herein. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will remain in effect. Our failure to enforce any provision is not a waiver of our right to do so later. We may assign these Terms without consent in connection with a merger, acquisition, or sale of assets. Client may not assign these Terms without our prior written consent.
16. SUBMISSIONS
Any feedback, suggestions, or ideas Client submits to Restea Systems regarding the Site or Services become the sole property of Restea Systems. We may use such submissions for any purpose without compensation or acknowledgment to Client.
17. ELECTRONIC COMMUNICATIONS & SIGNATURES
Client consents to receive communications from Restea Systems electronically, including by email and through the Site. Client agrees that electronic signatures, contracts, and notices satisfy any applicable legal requirements for written communications.
18. FORCE MAJEURE
Neither Party shall be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including natural disasters, government actions, internet or telecommunications outages, or third-party service failures, provided the affected Party gives prompt written notice and uses reasonable efforts to resume performance.
19. CONTACT
For questions about these Terms, please contact us at: